Resume

EXPERIENCE

Freelance – Digital Marketing Manager

CondoTek                                                                                                                                

Philadelphia, PA

2021-2022

  • Increase marketing and social media presence from scratch.
  • Create email blasts and blog posts.
  • Update website as necessary.

Tribe 12                                                                                                                                    

Philadelphia, PA

2021-2021

  • Create social media content and calendar for recruitment for incubator program. 
  • Compose blog posts

Bright Invention                                                                                                                          

New Hope, PA

2021-2021

  • Rebranded and redesigned two Squarespace websites.
  • Provided consultation for MailChimp newsletters.

Russian American Jewish Experience Philadelphia (RAJE Philly)                                                 

Philadelphia, PA

2021-2021

  • Create social media content for recruitment.
  • Collaborate with management to provide incentives.
  • Engage with potential clients.

Kaiserman Jewish Community Center                                                                                        

Wynnewood, PA

2020-2020

  • Consult with Director and panel on 50th Anniversary celebration.
  • Collaborate with panel for grant proposals.
  • Help pivot to online Zoom events for health and wellness, education, and for entertainment.

Elfant Wissahickon REALTORS                                                                                     

Philadelphia, PA

2020-2020

  • Implemented a new social media presence on Facebook, Instagram, and LinkedIn.
  • Wrote, edited, and published content to post on social media channels.
  • Analyzed results and trends to guide future marketing decisions and content.
  • Created, developed and executed trigger email marketing campaigns through Constant Contact to increase product awareness and sales.

Ark Ideas                                                                                                                                        

Philadelphia, PA

2018-2019

Account Manager                                                                                                                                      

  • Executed social media campaigns and correspond with potential customers. 
  • Advised clients to better customer and client experience: Offer social media incentives, more engaging social media posts.
  • Managed all aspects of the marketing campaign, including marketing strategy, creative development and back end results analysis.
  • Analyzed results and trends to guide future marketing decisions.
  • Maintained day to day client contact with ten clients by providing excellent client service. Responsible for follow-up on all client requests and issues, conducting conference calls and in-person meetings.
  • Developed and executed trigger email marketing campaigns through MailChimp to increase product awareness and sales.

Philadelphia Eagles                                                                                                                     

Philadelphia, PA

2016-Present

Supervisor, Event Operations                                                                                                              

  • Lead a top-ranked event staff as measured by experiences captured in cross-stadium primary research. 
  • Duties included conducting pre-shift planning meetings for a team up to twenty, issues management, and change-of-shift reporting. 
  • Made recommendations to better fan experience: creation of additional visible signs, production of videos explaining NFL policies more in-depth, and on-site techniques to lower the quantity of illegal tickets purchased in front of stadium.
  • Awards: Event MVP, 2016 Staff Rookie of the Year.
  • Communicate with fans during event using TextAssist platform to answer any question and resolve any issue in a timely matter.

Live Nation                                                                                                                                          

Camden, NJ

2016-2019

Supervisor, Event Operations                                                                                                                

  • Provided exceptional guest service to all shows at BB&T Pavilion, including dealing with fraudulent tickets, rectifying seating issues, and successfully and safely resolving disruptive fan situations. 
  • Supervised up to thirty employees during every event; set performance standards, provided ongoing feedback and positively reinforced employee accomplishments. 

Walt Disney World                                                                                                                     

Lake Buena Vista, FL

Magic Kingdom Guest Relations Host                                                                                                                  

2008

Walt Disney World Entertainment                                                                                                                

2006-2008

  • Delivered daily guest service in Fortune 100 Company with a diverse guest base in a high capacity location.
  • Provided “magic” to all guests to enhance park experiences – special excursions, giveaways, and presents paid for by The Walt Disney Co. 
  • Performed daily tasks of cash handling upwards of five thousand dollars in one shift, point-of-sale (POS) usage, stocking, opening and closing procedures.
  • Partnered with operations, culinary, merchandise, and entertainment to ensure cross-departmental quality.

EDUCATION

Holy Family University

Master of Education, December 2015

Pennsylvania Teaching Certificate: 7-12 Social Studies, Content Knowledge

Temple University

Bachelor of Arts in Psychology

Bachelor of Communication in Advertising, February 2008

Specialties:

Office365 (PowerPoint, Excel, Word)

Social Media (i.e. Facebook, Twitter, Instagram, Snapchat, TikTok, Hootsuite, Buffer, Sprout Social, AdEspresso)

Google Analytics

Adobe Photoshop, Lightroom